Terms and Conditions

Welcome to Automoto Tuning Service!

Last Update: 1 JAN 2025

PTUNING LTD.

Due to software being a digital sale, ALL payments for credits are NON-refundable. Credits can be Refunded to your Dashboard account balance and can be transferred to other account holders on Automoto-firmware.com and Cannot be used to towards tool purchases or tool release fees.

If there are any file issues, and we cannot resolve, then file credits will be refunded back onto your credit balance.

Files over 21 days old that require further modifications are charged at an EXTRA Credit. This includes solutions too.

Files that require further solutions, adding or removing from the ECU file within the 21-day warranty period, are FREE for all users. This excludes Stage options.

When ordering a file , Please be sure you have the complete request from the end customer. Adding or removing extra features or tunes to a file after the order has been sent will result in an extra charge.

Any solutions wanting to be added outside the warranty window are charged and will require a new file request.

Jobs that require redo, due to customer's car going back to main dealer and the map has been removed, you will need to make a new file request But with 30% discount

All file uploads require credits on account.

All file requests sent that are processed by an engineer will be charged when the file has been processed and sent back.

If files are uploaded, and they are not the correct file, or you forgot to select a solution and the file has been processed by an engineer, you will Receive the modified file with longer time frame

PLEASE make sure you upload the correct file and select the correct options. If you don't, you will be waiting till your pending order excuted

File requests made for solutions that are not highlighted on upload will be in pending status so please make a support ticket so we can confirm if we can or can’t make a solution.

Anyone uploading files from clone tools and your tool cannot write the file, damages the ECU, we will not be responsible, and no refunds will be given. We do not offer support for failures of cloned tools. that waste our and your time too .

NO refunds will be given for tool failures, please contact tool supplier support to help rectify the issue.

Without any before and after data logging, PTUNING LTD cannot be held responsible for any damage caused to a vehicle. Buying and programming software to any vehicle without data logging before and after is not recommended.

Any Vehicles on Dyno will need before and after runs for support, running a Modified car on Dyno without a stock baseline is not good practice.

All files supplied are safe for your engine, we take no responsibility for any damages caused to the engine. All Files are programmed at your own risk. It’s very important you do full health checks on all engine parameters before tuning.

In the event, the file is causing issues. Data logs must be provided before any credits will be refunded to the account. Please ensure you have correct data logging equipment before undertaking any tuning.

In the event the client requests Engine and Gearbox to both be remapped, Please ensure Engine Tuning is completed first and then order Gearbox Tuning. Refunds will not be given on Gearbox Files where Engine can not be remapped.

Please Read Tuner Comments before downloading the file. We do not give refunds for failure to read these Comments.

When a job costs more than declared credits and the user does not have enough credits. Credit will be taken from balance and it will be negative balance till you recharge

When using a Master Tool, Any Software updates made to a vehicle that wipes an PTUNING Software will require a new Upload and be charged again 50%

When requesting Speed Limiter Removal (Vmax), The Limiter is not always in the ECU only. These can be present in alternative modules like the BCM. For these reasons, 50% credits will not be Refunded to balance. If the vehicle is still limited after Vmax Removal. Please contact support to check file. If the Engineer confirms the solution is correct. The limiter will be stored in alternative modules.

Credits will not be given outside the warranty Window of 21 days. First Reporting issues a month later is not practical for us or the end Customer.

Credits will not be returned because your tool can not write the file or the customer has changed their mind. In the event your tool does not write the file, we will supply a new file for any chosen tool for the same ECU free of charge inside 21 days.

Credits will not be given on a job where no revisions have taken place. Files do sometimes need tweaking to get the best out of them. Asking for a credit after flashing without any tests or revisions will be denied.

We only give credits on files where the file has been defective with proof.

When deleting DTCs or Components from vehicles, No refunds will be given for failure to complete the job due to the Installer not having the correct tools. E.g. If Installer cannot find a specific DTC or cannot make reset. No Refunds will be given.

Credits are valid for 12 months from purchase date. After 12 months, credits will expire.

Users abusing our files or share anywhere will have their account restricted or potentially deactivated.

Any users found with multiple accounts will be deactivated and banned from our system. All credits on account will be lost.

NO Software should be shared openly online, in any forums or on any form of social media platform.

Any user found doing so will have their account instantly deactivated, and all credits will be lost without refund.

Our team is doing hard work to collect file info extraction to be delivered for you while saving you time to search online evrywhere , Sometimes they make mistakes at file tags or software ID Info , thats why our download package subscriptions give you more files free to download file cost is 1 EUR While you will find it online 20 EUR above , you can make Support ticket and our team will fix

Please give us time up to 48 Hours for reply as we serving a lot of customers

Please No Rush on time of tuning file , give us time and take good quality

PTUNING Ltd. 14682329

128 , City Road
London
EC1V 2NX United Kingdom
files@Automoto-Firmware.com